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PROCESSING, SHIPPING, & DELIVERY TIME

Our current turnaround time on hair & wig units varies depending on items in stock, ready made items, and made to order items. Within the description of all our products we clearly list the turnaround time. 

***Please refrain from contacting us for a status of your order if it has not exceeded its turnaround time frame.***

WE WILL NOT START TO PROCESS ANY ORDER UNLESS WE HAVE CLIENT'S HEAD MEASUREMENTS & WIG CAP PREFERENCE. It is the client's responsibility to provide us this information to process their wig order. NO EXCEPTIONS!! 

If you will be supplying your own hair for your custom wig unit, we will need your hair first to process your order. When we receive your hair and send you a confirmation email, processing time will begin. 

To all clients: We are a small business and process orders in the order they are received. We are not a warehouse or factory and do not have excessive storage of our hair or custom wigs. Most of our items are made to order, which means we create custom wigs as orders come in. We do offer ready made/ready to ship custom wigs on our site. These custom wigs are already made and will ship within a few business days.

Amour Wigs has numerous new & current clients that we create custom wigs for. Please keep in mind we receive orders on a daily basis & there are other individuals that are ordering our products the same time as you. Please allow an ample amount of time for us to process and complete your order. If you need your order faster than the current turnaround time, you have the option to RUSH YOUR ORDER for an additional $50.00 fee.

We do have the right to refuse service to any individual that is being difficult, irate, or disruptive.


CUSTOM WIGS (CLIENT SUPPLY OWN HAIR)

Custom wigs (client supply own hair) are wig units that are made to order and client has sent us hair to create wig unit.

Please allow estimated minimum 10 business days for your custom wig unit to be created & shipped.

Processing and delivery time starts when your hair is delivered to us. All clients that ship their hair to us will receive photos of how the hair was delivered for wig making & photos of their custom wig unit before it is shipped back to them.

CUSTOM WIGS (WE SUPPLY HAIR)

Custom wigs (we supply hair) are wig units that are made to order and we supply the hair to create wig unit.

Please allow estimated minimum 10 business days for your custom wig unit to be created & shipped.

All clients will receive photos of their custom wig unit before it is shipped back to them.

READY-MADE WIG UNITS

Ready-made wig units are wigs that have already been created and ready to ship.

Please allow estimated 1-4 business days for your ready made wig unit to be processed & shipped. Even though these wig units are already made we still need time to process your order. We process orders in the order they are received.

SIGNATURE WIGS

Signature wigs are our specialty custom wig units that are made to order and we supply the hair to create wig unit.

Please allow estimated 10-21 business days for your custom signature wig unit to be created & shipped.

All clients will receive photos of their custom wig unit before it is shipped back to them.

CLOSURES, FRONTALS, 360 FRONTAL WITH CAP

Please allow estimated 7 business days for your order to be processed and shipped. We make sure our closures, frontals, and 360 frontal with cap undergoes a thorough quality control check before shipped to our clients. We want to assure each of our clients receive the best hair possible from us.

AMOUR LUXURY HAIR

** Please allow estimated up to 7 business days for hair to be processed and shipped. We make sure our hair undergoes a thorough quality control check before shipped to our clients. We want to assure each of our clients receive the best hair possible from us.

ALL Amour Wigs & Amour Luxury Hair products are shipped via UPS.

We do offer Express shipping on some of our products. Express Shipping is 5-7 business days, which is available upon request at an additional fee of $50.

Once your order has shipped, client should receive shipment of order by estimate 2-6 business days depending on your location.

Amour Wigs DO SHIP WORLDWIDE!!! We ship internationally through our Etsy shop only!! https://www.etsy.com/shop/amourwigs

All clients are responsible for domestic & international shipping fees, taxes, & any custom fees associated with shipment upon delivery.

We will not be responsible or have control over any international custom issues/holds with shipment upon delivery. We will not be responsible for damaged or loss of packages due to mail carrier/courier. We are not responsible for any uncontrollable circumstances that may occur during shipping.

If any issues that occur during shipment or delivery, client will need to contact the UPS or USPS mail courier.

If you have further questions, please feel free to contact us by email: amourwigsinquiry@gmail.com